If you have received defective items on delivery or a defect has occurred within the statutory warranty period, please first contact our service team.
This works best through our reclamation form.
In the following cases, you can request a return label for free return shipping:
- Defective goods upon delivery
- Defective goods within the warranty period
- Delivery of a wrong article
This service is only possible for shipping within Germany.
Returns that are unjustifiably processed via the der-rollenshop.de returnportal, will be charged with 5.50 euros per label and 15, - € for bulky goods packages and unfree returns.
Please conscientiously pack the goods for the return shipment, so that they are not damaged on the transport route and keep the proof of receipt for the package until the refund or exchange has been completed.
If you want to exchange or return an item and do not use the package stamp available from us, please send it back to the following address:
Herforder Str. 141
your Team from der-rollenshop.de
The offered shipping option is merely a convenient alternative and is by no means a mandatory requirement for the exercise of the right of withdrawal.
Of course, you can also send your return to us in a different way.
Fields with a * must be completed.