This return portal is a voluntary service of der-rollenshop.de, which can be used under the following conditions.
Chargeable service in case of revocation or exchange
You are welcome to request a parcel stamp for the return of your items in the event of a revocation or exchange.
The return label is charged with 5,50 EUR for normal parcels and with 15,00 EUR for bulcky parcels.
The charge is made directly with the creation of the credit note by reducing the credit note amount accordingly. This service is available for returns within Germany. If you have ordered from abroad, please contact our customer service.
Free use in case of wrong delivery and defective goods within the legal warranty period
If a defect occurs in one of your items within the legal warranty period or you receive an incorrect delivery, you can request a parcel stamp for the return shipment via this portal.
In these cases, the return shipment is of course free of charge. Please contact our service team first before returning the goods. The best way to do this is to use our reclamation form.
The return portal is a voluntary service of der-rollenshop.de.
Both the right of withdrawal and the warranty period remain unaffected.
The use of the return portal is not necessary for the effective exercise of the right of withdrawal.
The revocation can also be exercised in any other way using an explicit declaration.